Troubleshooting

If something is not working, start here. Each answer is the one the in-app Help page gives; once you sign in, that page is searchable too.

No run location shows up

Connect a computer, or refresh the run-location list; or open plans and pick a cloud computer.

Start Actua Client on that computer, then go back to Computers and refresh. Once the client is online, the page lights up as available.

When the computer is online and belongs to you, choose Authorize install on its card and the runtime is installed on that machine.

Confirm the selected computer is online, then go back to Work and retry. If it still fails, contact support.

Stuck or want to share feedback? Email [email protected] and we reply within business days.